My Authenticator code isn’t working – Xero Central

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Jun 15,  · Authenticator not working for Azure. I was working quite happily with Azure and my company account using Authenticator on and Android phone. Then my phone broke and I got a replacement – same number. I have installed Authenticator on the new phone and everything works fine – I get approval notifications on my phone for Teams and other things. Dec 29,  · After entering my email address and password, I get the following: We’ve sent a notification to your mobile device. Please open the Microsoft Authenticator app to respond. Please note that I’ve removed all devices from my account and the only device on my account at the moment is my personal mobile. When I open my Microsoft Authenticator app. Apr 27,  · I thought i had been told the verify app would not work on my iphone so signed up via the “google authenticator app” – this app has worked seemlessly so far – so if you are having issues using the verfiy app not being “stable” you may find the google version is more stable. I dont use Xero Verify as i have an existing MFA app.
 
 

 

Fix issues with multi-factor authentication – Xero Central

 

Overall a pleasure to work with Xero, but limited email templates and quote layout options as well as font options. Xero Accounting. Xero Expenses. Xero Me. Xero Practice Manager. Xero Projects. Littlefish Point of Sale. Workforce Cloud. We’ve sent a notification to your mobile device. Please open the Microsoft Authenticator app to respond. Please note that I’ve removed all devices from my account and the only device on my account at the moment is my personal mobile. When I open my Microsoft Authenticator app, it does not give me any message.

Is there a way I can start from scratch? Note that there is no administrator I can contact apart from Microsoft. The only account I have is my personal email account. According to what I’ve found online, it looks like Microsoft has to un-install my old details from my account as deleting the app from my old device is not enough.

Can you advice on how I can go about doing this? In your original post you mentioned that you have moved on to be self-employed that means you must have a new Microsoft subscription. If this is so, with the new subscription you must have a new work or school account which means you have a completely new log in credentials. In this case, may I know how your old mobile linked to your new Microsoft account?

Please correct me if I misunderstood your scenario. It will be required to check your account from the backend, and as this is a public platform, it is not possible in forum. You can contact support via phone, to know how see Contact support for business products – Admin Help this is for business support. I have a similar problem. I upgraded to a new phone and am trying to sign into outlook on it. I am asked to sign in via authenticator app and put in my password.

After I do that, it says ” We’ve sent a notification to your mobile device. However I am already in the authenticator app and there is nothing else I can do. Please note that Xero Verify can only be used to authenticate Xero accounts. Can I use another authentication app? Xero Verify simply provides a push notification, and they all generate a time-based numeric passcode to enter during the login process.

Which authenticator app do you recommend? Of course, we recommend Xero Verify. Do I have to authenticate each time I log in to Xero? Can I use Xero Verify to authenticate outside Xero? Xero Verify is only used to authenticate your Xero account. What is a push notification and how do I get one? A push notification is a pop-up notification sent to your mobile device.

You simply tap a button to approve or deny access. Does my mobile device or tablet need to be connected to the internet to receive push notifications? To receive a push notification with the Xero Verify app, you need to be connected to the internet. Does my mobile device need to be connected to the internet to get a passcode from Xero Verify or another authentication app?

Authentication apps continually generate new codes that are valid for around 30 seconds. I keep getting an invalid code error. You need to make sure the time on your authenticator device is in sync with Xero. Xero uses an automatic clock service to set the time, as do most mobile device service providers, so we recommend you allow your network provider to set the time automatically.

Manually setting the time can lead to out-of-sync issues and an invalid code error. Using the Google Authenticator app does not link your Xero account to Google, and does not require you to have a Google account.

During setup, Xero generates a new QR code or setup key to enter into your authentication app. If you lose your phone or device that has your authenticator app on it, we recommend you change your Xero login password.

If you use security questions as your backup authentication method, you might also want to change your security questions. When you get a new device, set it up with MFA. If MFA is mandatory for you, you’ll need to do this before you use Xero. You can use your backup authentication method to log in to Xero until you’re all set up. If you don’t yet have a new device, find out how to set up MFA without a smartphone or tablet.

Wait 15 minutes then try logging in again. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Overview Fix a problem setting up or logging in with multi-factor authentication MFA.

Understand how to use QR codes and authenticator apps. What to do if you lose your authentication device or are locked out of Xero. You can’t download Xero Verify Check your device’s operating system. You don’t receive an email with a confirmation code After you add a backup email address, Xero sends you an email containing a code to confirm your address.

If you don’t receive an email, try these fixes: Check you entered the right email address. If not, click Entered the wrong email address?